Locked topic

This topic has been locked due to inactivity for a long period of time. If you have a question, please create a new topic by clicking here.
129 2 9
Message 1 of 2
Flag Post
HP Recommended

Mobile Broadband module had fatal error

ElItebook 8460p
Microsoft Windows 10 (64-bit)

Event ID:      10317 - Miniport HP un2430 Mobile Broadband Module, {5dcdce02-388d-448c-91f1-ca8af903a834}, had event Fatal error: The miniport has detected an internal error


What should I do?


Top Student Anshulkaul Top Student
Top Student
8 0 0
Message 2 of 2
Flag Post
HP Recommended

Mobile Broadband module had fatal error

Please try the below steps


In order to resolve the users issue refer the following KB article and download and apply the related Microsoft Hotfix KB Article Number(s): KB 2688892.

Click here to access the document "Windows does not load a third-party WWAN adapter driver after you....

This issue occurs because Network Driver Interface Specification (NDIS) blocks the device driver when the computer enters sleep mode, applying this patch avoids this to occurrence.

Please click ‘Accepted Solution’ on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the ‘Thumbs Up’ Icon below.

I am an HP Employee
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation