• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎03-02-2018 06:49 AM

HP Recommended
Product: ElItebook 8460p
Operating System: Microsoft Windows 10 (64-bit)

Event ID:      10317 - Miniport HP un2430 Mobile Broadband Module, {5dcdce02-388d-448c-91f1-ca8af903a834}, had event Fatal error: The miniport has detected an internal error

 

What should I do?

 

1 REPLY 1

‎03-28-2018 12:21 AM

HP Recommended

Please try the below steps

 

In order to resolve the users issue refer the following KB article and download and apply the related Microsoft Hotfix KB Article Number(s): KB 2688892.

Click here to access the document "Windows does not load a third-party WWAN adapter driver after you....

This issue occurs because Network Driver Interface Specification (NDIS) blocks the device driver when the computer enters sleep mode, applying this patch avoids this to occurrence.

Please click ‘Accepted Solution’ on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the ‘Thumbs Up’ Icon below.


I am an HP Employee
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.