11-26-2016 09:14 AM
I have recently purchased an HP spectre x360. Excellent convertible laptop. I have this issure where frequently I get the mouse cursor freezing and not allowing me to move across untill I restart the laptop. It works fine for sometime then come back. It laso seems to diappear when I chaneg to the tablet mode. Any ideas? Thanks for help
11-26-2016 04:40 PM
For this issue , I request you to update the below driver and the BIOS
Synaptics TouchPad Driver
|Type:||Driver - Keyboard, Mouse and Input Devices|
|Version:||184.108.40.206 Rev.A(17 Sep 2015)|
|File name:||sp72919.exe (199 MB)|
HP Notebook System BIOS Update (Intel Processors)
|Version:||F.43 Rev.A(6 Oct 2016)|
|File name:||sp77784.exe (23 MB)|
Also If possible you can install the HP SoftPaq Download Manager (SDM) and update all the drivers and check
I request you to update the windows and check ?
My qustion still if you are facing the same issue even after the unit driver and bios
1. may I know since when you are facing this issue ?
2. Could you boot into the safe mode and check does the issue remains the same ?
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08-11-2017 03:53 PM
I Have also been experiencing this on my spectre (w063nr). it mostly occurs after resuming from sleep mode when i use an external mouse.
initially cursor moves but all click actions are unresponsive then after about 10 secs, laptop freezes altogether. have to hard restart before i get functionality.
another issue with my laptop is occasional flickering of the screen (noticed this within 2 weeks of purchase - bought it in Jan 17). haven't been able to associate it with any particular program but it occurs on battery and when plugged in. please help
10-13-2017 06:25 PM - edited 10-13-2017 06:26 PM
I had the same issue on my new (2017) HP Elitebook x360 1030 G2. After about a dozen attempts to solve it myself I have finally found a solution that solved it for me:
I went into the device/hardware manager and expanded the 'display adapter' category. Mine is listed as an 'Intel HD Graphics 620' I right clicked on the item and uninstalled it. The display will flicker and switch to a lower resolution as windows takes over with a generic graphics control. I did this prior to uninstalling, but jump out to intel's website and grab the latest driver package for your version of Win 10.
But find the page for the graphics card you have.
After downloading the package and installing the new driver, probably did a reboot, all was well. Issue seemed to be with the intel driver windows update was serving that would install by default.
Hope this helps or solves it for some. Again I tried everything prior, mouse settings, touchpad drivers, even a reinstall of Windows.
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