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AS_X-360 Honor Student
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Mouse Cursor Freezing on HP Spectre x360

HP Spectre X360
Microsoft Windows 10 (64-bit)

I have recently purchased an HP spectre x360. Excellent convertible laptop. I have this issure where frequently I get the mouse cursor freezing and not allowing me to move across untill I restart the laptop. It works fine for sometime then come back. It laso seems to diappear when I chaneg to the tablet mode. Any ideas?  Thanks for help

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Teacher Teacher
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Mouse Cursor Freezing on HP Spectre x360

hi ,

 

For this issue , I request you to update the below driver and the BIOS 

 

Synaptics TouchPad Driver

 

Type:Driver - Keyboard, Mouse and Input Devices
Version:19.0.12.98 Rev.A(17 Sep 2015)
Operating System(s):
Microsoft Windows 10 (64-bit)
File name:sp72919.exe (199 MB)

 

Link : http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=7739481&swItemId=ob_155302_1&swEnvOid=419...

 

HP Notebook System BIOS Update (Intel Processors)

 

Type:BIOS
Version:F.43 Rev.A(6 Oct 2016)
Operating System(s):
Microsoft Windows 10 (64-bit) | View all
File name:sp77784.exe (23 MB)

 

Link : http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=7739481&swItemId=ob_176007_1&swEnvOid=419...

 

Also If possible you can install the  HP SoftPaq Download Manager (SDM) and update all the drivers and check 

 

http://ftp.hp.com/pub/caps-softpaq/cmit/HP_SDM.html

 

And 

 

I request you to update the windows and check ?

 

My qustion still if you are facing the same issue even after the unit driver and bios 

 

1. may I know since when you are facing this issue ?

 

2. Could you boot into the safe mode and check does the issue remains the same ?

 

//Click on Kudos and Accept as Solution if my reply was helpful and answered your question//

 

I am an HP employee!!

 

r-K

 

 

 

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KwameD Student
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Mouse Cursor Freezing on HP Spectre x360

I Have also been experiencing this on my spectre (w063nr). it mostly occurs after resuming from sleep mode when i use an external mouse.

initially cursor moves but all click actions are unresponsive then after about 10 secs, laptop freezes altogether. have to hard restart before i get functionality.

 

another issue with my laptop is occasional flickering of the screen (noticed this within 2 weeks of purchase - bought it in Jan 17). haven't been able to associate it with any particular program but it occurs on battery and when plugged in. please help

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Mouse Cursor Freezing on HP Spectre x360

I had the same issue on my new (2017) HP Elitebook x360 1030 G2. After about a dozen attempts to solve it myself I have finally found a solution that solved it for me:

 

I went into the device/hardware manager and expanded the 'display adapter' category. Mine is listed as an 'Intel HD Graphics 620' I right clicked on the item and uninstalled it. The display will flicker and switch to a lower resolution as windows takes over with a generic graphics control. I did this prior to uninstalling, but jump out to intel's website and grab the latest driver package for your version of Win 10.

 

Like this: https://www.intel.com/content/www/us/en/support/products/96551/graphics-drivers/graphics-for-7th-gen...

But find the page for the graphics card you have.

 

After downloading the package and installing the new driver, probably did a reboot, all was well. Issue seemed to be with the intel driver windows update was serving that would install by default.

 

Hope this helps or solves it for some. Again I tried everything prior, mouse settings, touchpad drivers, even a reinstall of Windows.

 

Thanks,

 

--hsimo

I work for HP

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NeilSam Honor Student
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Mouse Cursor Freezing on HP Spectre x360

I had the same issue, resolved the issue by disabling the touch pen driver.

 

Go to Device Manager, select Human Interface Device, HID Compliant Pen, select Driver, disable device.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation