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‎05-09-2023 02:10 PM

HP Recommended
Product: HP ZBook Fury 15.6 inch G8 Mobile Workstation PC (4N4Z7AV)
Operating System: Microsoft Windows 10 (64-bit)

Hi guys,

I'm facing a very strange problem right now.

 

Working with my HP Laptop ZBook Fury G8, I want to connect several USB devices via an USB Hub.

The laptop is plugged to a HP USB-C docking station G4 280W (also tried G5 dock, same result). With this setup, the device detects several USB devices, such as a webcam, printer, USB stick and so on. BUT: It does NOT detect the mouse and keyboard.

 

I also tried:
-> Updating the docking G4 firmware -> newest installed

-> tested the USB devices: both mouse and keyboard work

-> deleting the USB root hub device from the devices manager and look for new Plug & Play Hardware

 

Do you have any further input how to solve this issue?!

 

Thank you in advance and  best regards, Phil

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