• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Locked

‎04-01-2026 08:30 PM

HP Recommended
Operating System: Other

I bought a mouse (Model: Z3700 Wireless Mouse) from HP's website in December, and it has suddenly stopped working. Tried changing the batteries, tried truoubleshooting, and tried using it with different devices, but it's still not working. Any tips on how to make it work, or a replacement, because I only got it a few months ago, and it has already stopped working. 

Tags (1)
1 REPLY 1

‎04-02-2026 07:02 AM

HP Recommended

Hello.

 

Sounds like a broken mouse. All electronics fail at some point, so probably just bad luck with your unit.

 

Contact HP support and have them replace it under warranty.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->