Showing results for 
Search instead for 
Did you mean: 
New member
2 0 0 0
Message 1 of 2
Flag Post

My 9,o,l, and . keys do not work anymore.

HP Recommended
HP Pavilion x360
Microsoft Windows 10 (64-bit)

My 9,o,l,. key do not work. This happened a few months ago and i still havent found a solution for it! 

HP Support Agent
HP Support Agent
26,904 26,777 1,469 1,541
Message 2 of 2
Flag Post
HP Recommended



Welcome to HP support community.


Did you drop liquid or have any accidents with the keyboard? 

Did you check with an alternate user account or an external keyboard to check if all the keys on that work? 


I recommend the below steps: 

Clean the keyboard with compressed air (blow compressed air in the gaps between keys). This removes some lint and dust.  

Shut down the laptop, remove the battery and cable for a moment, press and hold the start button for 60 seconds 

Replace the battery, restart the notebook, 

if the issue persists, change the keyboard layout and check if it works: Click here for steps. 

Also, run a hardware test to identify any issues with the keyboard: Click here for details (Interactive test) under component tests - keyboard. 


I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation