12-05-2019 10:45 AM
This new mouse has developed a squeak in the scroll wheel, and its making me crazy! A pointing device that costs $65 should not squeak... I don't want to oil it down, what are my options?
12-07-2019 12:55 PM
Thank you for posting on the HP Support Community.
This sounds like hardware related issue with the HP mouse.
I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee
12-17-2019 07:07 AM
Thanks for the reply... I had the same experience. Their support model is to direct the customer repeatedly to a new number, and different queue, and then never address the actual issue.
I actually have a handful of HP devices, and fortunately my expensive ones are hanging in and don't require support so far.
I won't by ANY more, I can assure you of that. Too much competition for my hardware dollar to invest in unsupported products.