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‎07-25-2019 04:24 AM

HP Recommended
Product: Zbook 17

Hi , 

 

Even though I have a Zbook 17 mobile workstation , it shows in the HP Support assistant as Elitebook w8780 , I found that up while I was trying to find out which model of zbook do I have , 

 

Knowing that I know the difference between Zbook and Elitebook (I sued to own one ) and there is a printed Zbook logo on the laptop.

 

any help ?

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2 REPLIES 2

‎07-25-2019 04:38 AM

HP Recommended

Hi,

In support assistant have you added the ZBOOK to your devices. If you are signed in, it might be showing the old elitebook you had, since it is one of your devices.

 

Regards,

David

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‎07-25-2019 07:02 AM

HP Recommended

Actually I didnt add anything , when I installed HP Support assistant it was added automatically , I tried after reading your post to add a new device and to detect new devices but nothing was found , also there is no option to remove a device from the app .

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