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Kim1201
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Message 1 of 3
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My dragonfly doesn’t recognize my registered fingerprints anymore. It used to.

HP Recommended
Dragonfly
Microsoft Windows 10 (64-bit)

When my fingerprints were recognized, the windows 10 pro login was requiring a fingerprint or password. 
Now that my prints aren’t recognized and I have to use a password, windows automatically opens. Help!

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soccer_dan
Level 8
Level 8
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Message 2 of 3
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HP Recommended

it seems like something changed in Windows... i suggest you go into Start\Settings\Accounts\Sign-in Potions and reset your multi-factor authentication methods, and re-register your  fingerprint

I work for HP. However, all opinions and comments are my own.
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Masonry12
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Message 3 of 3
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HP Recommended

If I understand you correctly, it sounds like you may have set up facial recognition and it's defaulting to that. It recognizes your face and logs you in before you have a chance to enter passwords. 

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