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jliz1
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Message 1 of 2
182
Flag Post

My new HP Probook

‎02-16-2021 06:21 PM

HP Recommended
Product: ProBook

My new ProBook when I go into Control Panel - System and Security - System and look at About under the Device specifications this is what I see:

ideapad 330-15IKB

Device name  LAPTOP-TSMAV504

Support shows Manufacturer as Lenovo (my old laptop was Lenovo, motherboard went out) and Website link is Lenovo website 

Also there is a "Backup and Restore (Windows 7)" in System and Security.  why would this be on a new HP?

I had a computer shop handle everything for me, from diagnosis of original to replacement and setup.

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soccer_dan
Level 8
Level 8
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Message 2 of 2
Flag Post

‎02-18-2021 09:37 AM

HP Recommended

Looks to me that you need to ask Lenovo for this help, as this is NOT an HP computer... you can doble-check by trying to enter the BIOS pressing F10 at power on

I work for HP. However, all opinions and comments are my own.
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