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‎04-12-2020 10:23 AM

HP Recommended
Product: My notebook HP Spectre x360 – 13-aw0107nc
Operating System: Microsoft Windows 10 (64-bit)

Hi, I have a problem with the battery life. Because battery life is. Max 4.5 hours with a strong shaded display. The laptop is only three months old and the program shows 4.3 percent battery consumption. By. The manufacturer's battery should last 9 hours. Can I make a complaint about this?My notebook HP Spectre x360 – 13-aw0107nc 

2 REPLIES 2

‎04-12-2020 02:35 PM

HP Recommended
@Dawid88 wrote:

.... By. The manufacturer's battery should last 9 hours. Can I make a complaint about this?My notebook HP Spectre x360 – 13-aw0107nc 

@Dawid88 

 

From my experiences with notebooks from Dell, Asus, Lenoveo, HP ... I don't trust those numbers. Do you believe them ? Only my Microsoft Surface machines give me a very close numbers (around 80% ie for example they say 10hrs, I can get 7 to 8 hrs),

 

Regards.

BH
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‎04-14-2020 08:51 AM

HP Recommended
Thank you for answering.
Then what can I do? Can I return the equipment because it does not match the manufacturer's data?
Do I have any basis for a battery complaint? I also have a few other problems, e.g.: After selecting the best battery performance option, my mouse is slow... It reacts poorly (the mouse is connected via bluetooth) - the equipment reacts slowly... hard to work on it. In addition, the battery life after 3 months is 4.26% according to the program. - I was doing BIOS updates but it didn't help much...
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