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‎08-08-2022 05:12 AM

HP Recommended
Product: HP Laptop PC 14-d2000 (2D126AV)
Operating System: Microsoft Windows 11

This product was bought before about 7 months, now it's gets hanged and not working as it is have 8 gb ram ... Major fact is that I didn't use it most of the time between that period... How to fix it?

Category:
1 REPLY 1

‎08-08-2022 06:12 AM

HP Recommended

Hello @Husainak 

Sorry to hear that you are having problems ... and I would like to help you.

First, check if there are any hardware problems...

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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