My webcam no longer works on my Elitebook 8470p any setting i can check ?

[Andwar333]

My webcam no longer works on my Elitebook 8470p any setting i can check ?

I have gone to windows setting > Privacy & Security > Camara/Microphone and its enabled

Also my camara is enabled in window's services see attached, but in Zoom and MS Teams its not working

note this did use to work.

I have included screen shots of windows setting, services and MS Teams and Zoom thanks for your help

is there any other setting that controls the web cam?

[BeemerBiker]

The download here is the 2015 camera driver for your laptop, windows 10,  but try the rest below first.

Does the camera work in windows itself?

1 - enter "camera" in the windows search box. An error message may appear. If so, click "Get Help". If there is no "Get Help" then read this article.

2 - Look at the keyboard function keys for a camera icon such as

if you see anything like that the press it and see if the camera starts working. It could also be a physical device such as a switch or a cover that closes over the lens. Some AIOs have an On Screen Display and that might have camera control for on/off. I do not have your particular system so am guessing.

Official HP camera troubleshooting guide read this.

Microsoft recommended troubleshooting windows 11, 10

Did this just happen recently, after a Windows update?  If you upgraded from windows 10 to 11 there could be a problem finding a windows 11 driver.  If it was a minor feature update then try rolling back the camera driver as the update may have put in the wrong camera driver.

try rolling back the camera driver

let me know if you cannot get it to work.

[Andwar333]

Hi

So this was working I think Windows update (as usual) borked it but I dont know which one.

I know I have old hardware but I dont have the money for a new laptop at the moment so everything else works but my camara stopped working once I out an ssd in the laptop and 16BG the laptop is very usable for word excel, etc 

Also who in their mind locked the max memory for the elitebook 8470p to 16bg why would HP do that?  ok that is besuide the point look at the screen shot below can you give me a link to dwn load this as i cant find a guid online that just lets me download it and it works!!!!!

Thanks

Anwar

[BeemerBiker]

I have never seen that before but I did find the download for that windows 10 feature here

Your laptop's version 8.1 windows had a lot of cyberlink tools but I suspect they will not run in 10 unless you pay for an upgrade. 

The cyberlink webcam driver might be all you need, download it here

It is dated 2013 and may not work.

[Andwar333 · Accepted solution]

Thanks

I found some extra resourses here 

https://www.winhelponline.com/blog/windows-media-player-windows-10/

https://www.intowindows.com/how-to-install-windows-media-player-in-windows-10-11/

now i did what you mentioned and followed the acobe too

 and my camera is now working 😉

thanks for your help

[BeemerBiker]

Something is missing on your post and it is not clear what the solution was.  What caused the camera to start working? 

Was the camera working all the time but just not in those media applications?