• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Locked

‎02-10-2019 01:21 PM

HP Recommended
Product: EliteBook 8770W
Operating System: Microsoft Windows 8.1 (64-bit)

When Booting to the Windows 8.1 login screen, my network card is disabled when I have ANY peripherals connected to USB, or even a cable not connected to a peripheral. When I disconnect all cables and/or peripheral devices, it discovers the network card before the login to the OS. Is this is Windows issue? Or a  BIOS  boot process issue?

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-10-2019 01:43 PM - edited ‎02-10-2019 01:44 PM

HP Recommended

When weird things like that happen, I like to boot the PC to a Linux Live CD to see if it will work with a working OS.  That way you can see if it is Windows acting up or a hardware problem.  Boot to a Linux Live CD and if everything works OK, if "Yes"  then it is Windows and you need a clean install.

I like Ubuntu or Knoppix for that testing.  The Live OS will not make any changes to the hosting PC but gives you a working OS environment to test with.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎02-10-2019 01:43 PM - edited ‎02-10-2019 01:44 PM

HP Recommended

When weird things like that happen, I like to boot the PC to a Linux Live CD to see if it will work with a working OS.  That way you can see if it is Windows acting up or a hardware problem.  Boot to a Linux Live CD and if everything works OK, if "Yes"  then it is Windows and you need a clean install.

I like Ubuntu or Knoppix for that testing.  The Live OS will not make any changes to the hosting PC but gives you a working OS environment to test with.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Was this reply helpful? Yes No

‎02-10-2019 04:43 PM

HP Recommended

Thank you, Sir, for the courtesy of your reply. I shall try that. I also updated the driver, as I found a newer version.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->