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‎03-17-2023 08:53 AM

HP Recommended
Product: HP EliteBook 830 G8 Notebook PC IDS Base Model
Operating System: Microsoft Windows 11

Windows updates offered a new Realtek driver for the HP dock G5 which is called "Realtek - Net - 1153.10.1104.2022".

 

Since we have this driver the network connection have a lot of disconnections. The only way we found is to revert to the old version we had which is 1153.8.608.2022 and everything is fine.

 

Could you check this driver and provide a solution ?

 

We have more than 400 laptops and if we can avoid to roll back the driver on all it will be better.

 

Thank you

Category:
1 person had the same question
3 REPLIES 3

‎03-19-2023 06:56 AM

HP Recommended

Hi @francky18 

 

Try 10.55.20 version of the drivers (newer) >> https://www.realtek.com/en/directly-download?downloadid=cb14f3edd5a2d03d7b6061d84c28ddcb

 

Source:

1> https://www.realtek.com/en/component/zoo/category/network-interface-controllers-10-100-1000m-gigabit...

2 > Win10 Auto Installation Program 

 

 

or if you prefer HP version, try version 10.54 version from this link >> https://ftp.hp.com/pub/softpaq/sp143501-144000/sp143586.exe

 

Hope this helps you.

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*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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‎03-20-2023 10:42 AM

HP Recommended

Thank you for your help but it doesn't work.

 

The latest driver on Realtek website for Windows 11 is 1153.9.20.823 from 23/08/2022.

 

I would need to test with a driver more recent than 1153.10.1104.2022 or understand why we have these issue with this driver version.

 

Thank you

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‎03-28-2023 05:52 AM

HP Recommended

I'm seeing the same issue, found this thread and did some digging on the Realtek site.

 

It looks like an updated driver has been released on the 21st March (v1153.12.0223.2023)

Realtek USB FE / GBE / 2.5G / Gaming Ethernet Family Controller Software - REALTEK

 

Just updated on a machine that was seeing random drop outs while pinging the default gateway and with dropouts while pinging anything on the network. had over 5 min of continuous ping now.

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