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TOMCAR2112
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Message 1 of 4
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Never received CarePack

HP Recommended
EliteBook 840
Microsoft Windows 10 (64-bit)

I purchased a CarePack a month ago, and still haven't received any confirmation or notice. When I check the warranty online, I can see that the CarePack is still not applied.

3 REPLIES 3
KrazyToad
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Message 2 of 4
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HP Recommended

@TOMCAR2112

 

Welcome to HP Support Community


I would like to help

 

Please follow the instructions in this Link: https://support.hp.com/in-en/document/c05084516 to raise a warranty dispute or to register your Carepack

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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TOMCAR2112
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HP Recommended

When trying to follow those instructions, there is no "Dispute this" link on the Check Warranty page.

 

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KrazyToad
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Message 4 of 4
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HP Recommended


If the dispute link does not display, the product might be a commercial product, which cannot be disputed online.

 

I suggest you contact HP Support in your region to get the product warranty updated

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

KrazyToad
I Am An HP Employee

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