• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
Are you having hardware issues? Click here for tips and tricks.
Locked

‎05-01-2022 09:12 AM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

I purchased a brand new laptop from CostCo about 6 months ago. A 17CN 00553CL intelcore I5-1134G7 processor, 1TB hardrive, 12GB of DDR4 Ram, windows 10 and I can honestly say it’s been the worst investment I’ve ever made for my business. My employee seldomly used it and said it’s performance was so horrible it discouraged her from working. I didn’t believe her because it was brand new and then tried it. It took so long to start and every mouse click or type it took seconds of delays between everything move. I did the Costco concierge thing who didn’t help one bit. I did HP support after and all their steps and updates and still have a garbage laptop. It’s molasses slow. HP send me windows 11 on a usb and said this is the best they will do and I can return it. I’ve been trying to install windows 11 for an hour now and it takes about 15 mins to turn on and restart system. I wish I could throw this thing in the garage but I paid $800 for something completely worthless to me and my business. Is there anything I can do to send this junk back?

Category:
1 REPLY 1

‎05-01-2022 09:20 AM

HP Recommended

Hi, I am really sorry to hear this.

 

Perhaps you can install a fresh Windows 10 from a Boot Disk, which may ease the frustration a bit.

 

I found a Windows 10 installation CD on Amazon you can check out.

 

https://www.amazon.com/-/es/dp/B083F3JKNN/ref=sr_1_3?keywords=windows+10+installation+disc&qid=16513...

 

1 (4).PNG

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.