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‎03-29-2020 11:38 AM

HP Recommended
Product: ProBook 4710s
Operating System: Microsoft Windows 10 (64-bit)

ProBook 4710s BIOS ver 68PZI Ver. F.20

SSD: "Team Group L5 3D 2.5" 480GB SATA III 3D NAND Internal Solid State Drive (SSD) "

4GB RAM

OS: Windows 10 Pro

 

After a successful install of Windows 10 Pro on a fresh SSD, I set the DriveLock up in BIOS and have not been able to boot the system since.

 

The Windows install was a success and all updates were downloaded and installed - which included several reboots and restarts with no issues.  When the system was completely setup, I went into BIOS and setup DriveLock with both required passwords.  After that I haven't been able to boot.  When trying to boot the the HDD, I get the following message:

"Non-System disk or disk error

replace and strike any key when ready"

However, I am never prompted to enter the DriveLock password, nor am I prompted for the BIOS ADMIN password to enter BIOS and try and make changes to get out of this mess.

In BIOS> SECURITY: The only options for DriveLock are "DriveLock Password" and "Automatic DriveLock" - neither of which do anything other than tell me "Drive is locked" when I select "Notebook Hard Drive"  - which is the only option.

I have removed the battery, held power button for 45 seconds to reset BIOS, tinkered with every security and boot option I could think of, but I am never prompted for the DriveLock password OR the BIOS ADMIN password at BOOT, and so the HDD remains DriveLocked and cannot boot.  

My compliments to the Chef.  The system I just setup is so secure I cannot get into it.

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