03-05-2022 04:34 AM
I have an HP ZBook Power G7 that for some reason it was shipped with no IR camera and could not use windows hello face. I contacted HP and ordered the proper parts including a what appears to be an IR camera part number M21872-001. I had it installed at an authorized service agent but it does not show up as an IR camera nor is it compatible with windows hello face. Do I need any specific drivers or is there any method for making the camera show up as IR camera.
I have another HP laptop where in the Device Manager under camera I can see 2 entries one for HD camera and one for IR camera. In this laptop there is only DH camera.
Any help will be appreciated.
Didn't find what you were looking for? Ask the community