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08-28-2020 10:10 AM - last edited on 08-28-2020 01:39 PM by RodrigoB
Hp Support not helping me. May hp community will.
My Product id is [Personal Information Removed].
HP Pavilion Notebook - 15-ab029tx
No drivers and firmware updates from since 2015, only the bios.
Also, I have Toshiba MQ01ABD100 HARDDISK in my notebook but they gave firmware updates for other harddisks like Seagate.
Firmware bot updated since 2006.
Performance going slow due to this. Help!
08-31-2020 01:44 PM
@Prince007M Welcome to HP Community!
I understand that you are facing a performance issue.
First, let's start with performing a hard reset on the PC to release any excessive static/power that could have caused the issue.
Turn off the computer.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
Press and hold down the Power button for about 15 seconds to drain any residual electrical charge from the capacitors that protect the memory.
Press the Power button to turn on the computer.
If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
Second, you can check if there is Bios update available for your PC, here is the link to download.
Performing a test on the Hard drive as well as on the Memory from the Hardware diagnostics:
1) Shutdown the computer.
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.
3) Press F2 once for System Diagnostics.
4) Go to Component test.
5) Run extensive Memory and Hard Drive test.
Depending on the test results, If the test passes then I would suggest you perform a complete system recovery.
Note: Recovery will wipe off everything from the computer. If you have anything important get in touch with some local stores to get your data backed up.
Click here to know: How to perform each step.
For more details, you can try these documents as well.
Keep us posted,
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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
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