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‎01-03-2021 11:46 AM

HP Recommended
Product: HP ZBook Studio G4
Operating System: Microsoft Windows 10 (64-bit)

Hi! I'm having some trouble with my hdmi output. I just got a new monitor (samsung) with new hdmi cable, but everytime my laptop goes into "sleep" mode it is not possible to find the monitor anymore? Only if I restart my computer it is possible to dublicate/expand my screen, but I don't think this should be nessesary? I currently have te newest Intel(R) HD Graphics 630 and NVIDIA Quadro M1200 installed. Does anyone know what the issue could be? Thanks!

1 REPLY 1

‎01-14-2021 10:27 AM

HP Recommended

i would first run HP Image Assistant and update BIOS and all drivers/software it suggests, then look into the Samsung display settings (OSD - On-Screen-Display) for any power management settings that may be relevant, and perhaps may need to be tweaked... To me, it seems as if the Driver is not querying the display properly upon resume, or the display is not responding once it goes into a sleep state

I work for HP. However, all opinions and comments are my own.
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