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‎08-31-2026 04:56 AM

HP Recommended

Hi,

I bought used notebook that was previously used by some company. However, when I go to find correct drivers and try to detect ma notebook by HP SupportSolution, it is recognized as "Temporary model" and when I click on that I got error page. If I try manualy enter serial number or model number that is printed on notebook case, HP support pages also displays error that this serial/model is invalid.

I cannot open a case to HP as it asks for serial number that they don't accept.

Does anybody knows what is going here?  Notebook is EliteBook 855 G7.

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1 REPLY 1

‎08-31-2026 06:50 AM

HP Recommended

Hi:

 

If you have an EliteBook 855 G7, you can find the main support page at the link below and select the driver section from the left side of the page.

 

HP EliteBook 855 G7 Notebook PC - Specifications & Accessories | HP® Support

 

Unfortunately, I wouldn't be able to help you with why the notebook didn't show up by using the serial number.

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