• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-12-2019 12:38 PM

HP Recommended
Product: HP ProBook 440 G6
Operating System: Linux

Hello community.

Unfortunately my brand new notebook is shutting down suddenly when it operates with heavy graphics with discrete video chip Geforce MX130 on board. The load is produced by some gaming process (I know that device was not designed for such purposes but I didn't find any warning about it). I've made assumption that it's happening due to cooling system which can't deal with spreading so much heat produced by CPU and MX130 simultaneously. I know that it could not be expected case since I run my system under Linux which is not officially supported. But my question is does anyone else facing with the same issue on Windows 10?

Also I think it happening because discrete video chip MX130 and CPU are both connected to common heating pipe. Does it make sense?

PS: When I use integrated Intel HD Graphics the issue is not reproducible.

 

My laptop hardware configuration:

HP Probook 440 G6

CPU: Intel® Core™ i7-8565U

Graphics: Intel UHD Graphics 620 and NVIDIA GeForce MX130 (2 GB DDR5 dedicated)

Memory:16 GB DDR4-2400 SDRAM (16 GB x 1) single channel

Storage: Primary M.2 Solid State Drive storage 512 GB

 

Here is a link with my product warranty info checked by serial number: https://support.hp.com/us-en/product/hp-probook-440-g6-notebook-pc/23200928/model/23200929/product-i...

 

Reply is really appreciated

Thanks

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.