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Notebook warranty

HP Recommended
HP ProBook 470 G4
Microsoft Windows 10 (64-bit)



I can't find any answer anywhere else, so here goes. I bought extended warranty for my notebook, and in it shows the wrong end date for my warranty.


I bought my notebook in february 2018, and the extended warranty should cover it untill february 2021, however it shows it will end on september 2020.  I am guessing, september 2017 is the date when the seller I bought the notebook from, received it from HP directly.


Thanks for the help, cheers!

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Message 2 of 3
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HP Recommended



This is not something for which we can offer any assistance.  Our community has no access to Warranty or other private information.


This IS something that can be fixed.


Open a case with HP, explain the problem, and ask that the information be updated / corrected / clarified.


HP Technical Support - HP Contact Information


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  • Use the serial number of the device to submit the case (do not post that information here).
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In the event that Chat is not available in your region:  Call the number provided in the HP directory, else submit your case online (to receive phone contact information)


  • HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.


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  • USA / Canada: HPposts your regional contact information after you submit an online case.  Use the serial number of the device to submit the case to HP.



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Message 3 of 3
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if you purchased the laptop and the HP extended warranty Carepaq from a reseller, it is likely they did not register the added warranty with HP... if that is the case, please contact your reseller to make sure they do that

I work for HP. However, all opinions and comments are my own.
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