Create an account on the HP Community to personalize your profile and ask a question
06-26-2020 01:28 AM
Due to recent events I work a lot at home and I do this by RDP-ing from my PC to the laptop . And since I'm a developer I've changed the bios to set the fn key off by default (I need the F-x keys a lot)
I don't know if any of these things are related to the issue, but I include this information for a little context.
Now sometimes, all of a sudden, my numeric keys at the top row stop working Both in shifted and unshifted state. All other keys still work (haven't tested the F-keys). And when I get back to my laptop the same keys don't seem to work, so it's not my PC or physical keyboard.
So I don't know if the RDP causes some sort of 'magical' key (like the fn key) but this isn't fixed until I reboot the laptop.
07-03-2020 12:10 AM
It the HP EliteBook 830 G6 Base Model Notebook PC with productnumber 4WE12AV, and it is a business laptop with 3 year on site support. According to the Support Assistant everything is up to date and I recently (6/24) installed a BIOS update.
After that it still happened once, but It's not something that happens every day, so it's kinda hard to monitor.
Didn't find what you were looking for? Ask the community