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ityodawannabe
Level 2
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On-board Wifi/BT is disabled from the manufacturer. Is there a way to enable it?

HP Recommended
ZBook 17 G5
Microsoft Windows 10 (64-bit)

It was purchased for a company with the Wifi/BT disabled and no camera.  There is not a slot for a Wifi card and I was told that one could not be added to it.  I have updated to the latest BIOS revision.  In the BIOS where you can usually turn this feature on/off it and the camera are not listed, even after the update.  I have tried to manually install a driver, but it states that it cannot find the hardware for it.  Any help would be greatly appreciated.  Thank you.

4 REPLIES 4
IT_WinSec
Level 15
Level 15
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Message 2 of 5
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HP Recommended

Hello @ityodawannabe 

 

Thank you for posting in the HP Support Community.

 

When you go to the BIOS/UEFI, you need to go to Advanced tab -> Built-in device options

 

There you will see a list of available devices (checked/unchecked).  Those that are checked will be active in Windows, as well.

 

Double/triple check the list and you will see if the BIOS/UEFI can detect Wireless Network Device / WiFi / WLAN

and Integrated camera

 

  • If it can detect them = they are present in the list, this will mean they are available and working
    You will need to check them and save the changes. Reboot
  • If it cannot detect them (=they are not present in the list) , this means the camera/wifi adapter is not detecable/not usable. Reasons are they are not really present in the system, they are present but severely corrupted, or they are present but not connected to motherboard

 

SAM_4563.JPGSAM_4564.JPG

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IT_WinSec
Level 15
Level 15
10,021 9,918 802 3,894
Message 3 of 5
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Note that I sent you a private message, as well.

 

In addition to checking the above suggestion, if it still not present in the Advanced tab, check the private message and reply back to me there in the message.

>> Your FEEDBACK is important. Click below on Accept As Solution or ThumbUp+ buttons if my comments helped or to say thanks <<
*** I work for HP *** I express personal opinion only *** HP Expert - Volunteer since 2013
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IT_WinSec
Level 15
Level 15
10,021 9,918 802 3,894
Message 4 of 5
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Hi @ityodawannabe 

 

From the PMs we exchanged, I can see this needs to be handled by HP Support directly .

 

  • I will recommend that you reach back to HP Support, provide your details and ask your case to be escalated. Please, include as many details as possible in regards to what happened, what is the issue, who you are, etc.
  • Based on the S/N you provided, I can see that the device is in active warranty, so you should be able to receive support

 

Thank you for your understanding and cooperation !

 

Best regards,

IT_WinSec

>> Your FEEDBACK is important. Click below on Accept As Solution or ThumbUp+ buttons if my comments helped or to say thanks <<
*** I work for HP *** I express personal opinion only *** HP Expert - Volunteer since 2013
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Betty0610
HP Support Agent
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Message 5 of 5
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@ityodawannabe

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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