Order Status

[HockeyBrute]

Hey, so I ordered a laptop on August 7, when at the time of the order it said it would ship later in the month. Upon the first delivery day, I saw it had changed to a month later, September 22. Now when I checked, it said revised date: October 22. I have tried to reach out to customer service numerous times, saying they aren’t able to cancel the order. I’m not sure what to do, as I need a laptop for college. If there is a way to cancel or get a full refund, please let me know.

[HockeyBrute]

As looking a little more, I found a website saying if there's a delay shipping your order, the seller has to tell you and give you the choice of either agreeing to the delay or canceling your order for a full refund. In the case of my order I would choose to cancel, but it isn’t giving me the option to yet.

[praveenbv]

Hi@HockeyBrute, Welcome to the HP Support Community!

We'd love you to have you join us as an HP new computer owner.  Smiling.

For order, cancelation need to contact HP shopping, As we have limited support boundaries in the support community on New product and sales 

New Product? Need Help? HP Online Store – USA – Customer Service

•  Store/HP.com USA Sales

 Not your HP store?  Scroll to the bottom of the website and click the Flag to change regions.

Customer Service - Examples

• HP Store Customer Service - USA

Self-Help Service, Account, Security and Privacy, Returns and cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services

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• HP Store - UK - Customer Service - Contact the Store

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•  HP Store – Australia – Contact the Store - Customer Service

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• HP Store – India - English
• HP Store – India – Contact the Store - Customer Service

Select Home and Home Office products > (Next) Select the type of order/information you seek

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