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Bishnujee
New member
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Message 1 of 2
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Order declined

HP Recommended
17T
Microsoft Windows 10 (64-bit)

I had a peculiar experience while trying to order online on HP.com.Website said Order declined and charged my Credit card twice.After first failure ,tried second time which declined as well.Now HP has not refunded the payment despite both time orders were declined.Nobody from HP picks up the phone or has been replying to same issue.I have been asked by Bank of America if HP.com payment is not refunded by HP by next statement then to file Fraud complaint against HP for doing online fraud and get both payments revoked.Unbelievable that Companies like HP will be engaging in such fraudulent transaction.

1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Bishnujee

 

I have gone through your Post and I understand your concerns

 

I will escalate your concerns to the appropriate team. We will need few information

 

I have sent you a private message. Please reply back with the requested information


Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope

 

Thank you

KrazyToad
I Am An HP Employee

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