PC Slowness: HP Probook 445 G11/ Serial Number removed

[Himanshu19971]

Subject: Urgent: Performance Issues with New HP ProBook 445 G11

Dear Support Team,

I have recently received a brand-new HP ProBook 445 G11 laptop provided by my organization for business use. Below are the device details:

• Product Number: B08VFUC#ACJ
• Serial Number: <removed_Do not include the product serial number or any private information>
• Manufacturing Date: April 2025
• Pre-installed OS: Windows 11 23H2 (upgraded to 24H2)

From the very first day of use, I have been experiencing severe performance issues, including but not limited to:

• Extremely high latency across all operations
• Applications such as browsers and Outlook failing to open or respond
• Keyboard input delays (typed text not appearing immediately)
• Blank screens when switching between applications
• Excel failing to load or copy data

To troubleshoot, I have taken the following steps:

1. Upgraded to Windows 11 24H2 – No improvement observed.
2. Reimaged the device using a company-standard image via USB, following internal KB articles – Issue persists.
3. Updated BIOS to the latest version available on HP’s website (March 2025 release) – No change in performance.

Despite these efforts, the system remains virtually unusable for daily business tasks. At this point, I am out of options and urgently require assistance to resolve this issue.

I would greatly appreciate your prompt support in diagnosing and addressing this matter.

Looking forward to your earliest response.

Best regards,

[Himanshu19971]

Hello Sir,

Thank you for making the changes in the above request. I am new to the community and did not know serial numbers should not be given. I provided it just for the most convenient help possible.

Looking forward to get the help on my issue.