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‎01-29-2024 02:10 AM

HP Recommended
Product: HP Elitebook 840 G8/G9/G10

Hi!

We are expericing very long shutdown times on our laptops - Appox. 10+ minutes, whenever we have something connected to the USB-C Port/Thunderbolt port.
The PC it self works fine, but when you want to shut it down, it just stalls on the "Computer is shutting down" page.
I've looking the event viewer so locate any service, problem, application or something totally different that is stopping the shutdown process, but with no luck.

If i just boot the PC up, without anything attached - It shuts down in about 1-1½ minutes, like it should.
The wierd thing is that, it does not affect all of our systems - But there is no obvious pattern.

We are using HP Elitebook 840 G8/G9/G10 - Running Windows 10 and 11.

Thanks in advance.

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