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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
Probook 650 G4

I have a Probook 650 g4, I have set a local account with no password and used it for months like that. One day it asked for a password, out of the blue. I have tried all, no luck. I assumed one of my colleagues has made a joke. Since no one has raised the hand, I wanted to reset the PC. I cannot do this because it asks for a bitlocker pass that I never set. Cannot recover it as the account was local and has nothing to do with the Microsoft account.

Bitlocker prevents me from writing anything on C drive

2 REPLIES 2
HP Recommended

Try recovering the Windows system using the HP recovery drive. You'll have to shell out a few bucks for it.

Or you could try making a recovery drive on another system using the HP recovery application.

You just need to keep the Product ID and the serial number of your device handy.

Hope this helps.

Regards.

HP Recommended

Thanks for tha hint @RuskinF. I have tried Recovery app, created USB for it but get stuck on the same point: Windows cannot be installed on the drive because of Bitlocker.

Any other options for this? Thanks!

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