Poor Customer Service and Dissatisfaction

[WHYISTHISJUNK]

I just want to say the employee I spoke to in support tried his hardest on Friday to reconnect my printer. After almost 2hrs nothing would work. He proceeded to inform me I could enroll in the HP all in one plan and he would have my item expedited to me, and I would have it in my possession by Monday. Now here we are it is Monday and they are informing me I will not have it in my possession until Wednesday at the earliest. When I have spoke with customer service, the employees do not care nor do they wish to do anything about it. I was also informed if you are speaking with a "manager" that nobody controls them and they can do what they want at their own pleasure.  I am really considering of switching brands for my printer due to the poor customer service and being informed incorrectly. 

[Nolan1195]

Bad news buddy you aren’t receiving your printer for a long time.  I sent them my laptop to be repaired on the 23rd of January because they said it would be repaired quickly.  It has since been delayed to march 4th and I wouldn’t be surprised if it just doesn’t come.

[Dragon-Fur]

@WHYISTHISJUNK 

Welcome to the HP English Community --

-------------------------------------------

<< Warning >>

Do not trust Tags added to Community Posts that direct you to contact a phone number, email, chat, or social media.

HP Support does not use Community "Tags"

Do not trust "support numbers" that show up in Tags. 

There be vermin afoot.

HP Community cannot make use of Private Information -

Thieves love to grab up private bits that are posted for all to see

-------------------------------------------

FYI for those reading

HP All-In Plan - Printer / Ink / Support is not related to sending your own Printer to HP Support for repair.

If this is your plan, scroll down to the FAQ section and open all FAQs.

Look for and open section(s)

 What happens if I have trouble printing?

 How do I contact Support?

Details and contact information are included.

==============================================

Delays related to deliveries or service of any kind are far outside of our sphere influence.

What can we do?

I have sent your comments to our Community Moderator team.

Should there be an answer, please look for a message here before the agent uses other methods to contact you.

Request for Review – Please Read

A request has been submitted to our HP Community moderators for review and evaluation of your concern.

Worth Noting

• Our HP Community is a peer-to-peer user group.
• We are not HP Technical Support -- We are not associated with HP Sales, Service, or Warranty.
• Our request for assistance on your behalf does not guarantee HP will respond nor does our request influence the outcome.
• The time frame (how long it takes) to receive a response from HP is not controlled by the Community.

Important

• HP does not free-post HP Support numbers on the Internet.  Not.  Not in secret, not in chat, not in pop-ups, and not so a nice technician can call you back, sneak into your computer, and then tell you your computer is full of bugs.

• Be wary of any posted messages in the Community containing phone or email links – these are likely scammers who mean you harm.

• Please do not post any personal information in the Community.  We are a public resource.

HP Support  HP World-Wide Support

In-Warranty product case submission

Select your region and follow the prompts

NOTE:  HP Instant Ink has separate hours and a separate contact:  HP Instant Ink Support

= = = = = = = = = = = = = = = =

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"