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Power Bank is not functioning but seems to have two of the four lights partially lighting up.

HP Recommended
USB C Power Bank

I just tried to charge a few devices off the side USB port but the battery acts like it is dead, so I charged it over a four hour timeframe but still not working and the power bank seems to have two of the four lights partially lit. I have had this battery for about a month at this point so can't believe it is bad at this point so can I reset the battery or do I need to let it discharge over a couple weeks for it to reset itself? Or should I send it in for a replacement?

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