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‎09-04-2020 08:09 AM

HP Recommended
Product: Envy x360 convertable
Operating System: Microsoft Windows 10 (64-bit)

Could not start my computer this morning. 

Unplugged to bring to my desktop for help and then it started.

Cord was very overheated; especially the block. Do I need a new one?

1 REPLY 1

‎09-06-2020 03:05 PM

HP Recommended

@rudiso Welcome to HP Community!

 

I understand that the power Cord Overheating.

 

Have you tried with different wall outlets?

 

Please perform the adapter test.

 

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose the adapter and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

 

Please let us know the result.

 

Please update the BIOS.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

 

 

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