• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎09-06-2021 12:02 PM - last edited on ‎09-06-2021 12:44 PM by Retired

HP Recommended
Product: HP Probook 470 G5
Operating System: Microsoft Windows 10 (64-bit)

My wife's HP Probook 470 G5, cannot be charged and the battery is now completely discharged. Before that happened, I did manage to get the following information from the BIOS:

HP Probook 470 G5 i7-8550 @1.8GHzProd ID: 3CX10UT

[personal information removed]

What happens is as follows:

When I plug in the power adapter, the power LED flashes 8 times and then a short 9th flash. Then it goes dark. The battery is completely run down now so it will not even start and I cannot get into the BIOS to run the diagnostics on the power components.

What do you suggest?

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.