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Locked

‎05-17-2021 06:09 PM

HP Recommended
Product: Hp probook 430 G7
Operating System: Microsoft Windows 10 (32-bit)

Hi. I have problem accessing my laptop. I can’t enter password neither fingerprint swipe. On the screen, it appears ‘Power-on authentication with the option to enter password or swipe fingerprint to authenticate. Both options are failed. I can’t access. Please help me fix my laptop. Thank you 

1 REPLY 1

‎05-17-2021 06:26 PM - edited ‎05-18-2021 12:23 PM

HP Recommended

Hey @C016  🙂

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards,

 

MarcusC

I work on behalf of HP.
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