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DoxieLynn
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Solved!

Print will not queue to printer. Missing Windows latest update, which HP laptop will not accept

HP Recommended
Pavilion dv6
Microsoft Windows 10 (64-bit)

Windows updates are not complete.

2020-04 Cumulative Update for Windows 10 Version 1903 for x64-based Systems (KB4549951)  73%

2020-02 Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 1903 for x64 (KB4537572)..pending

Update for Microsoft Silverlight (KB4481252)   (pending install).

 

Feature u pdate Windows 10 1909 after other updates installed.

 

Issue of print from computer to printer stopped when windows updates started.

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Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 4
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Hi @DoxieLynn

Welcome to the HP Support Community. I understand you are not able to print and update windows. I'd be happy to assist you.

 

What model printer are you using?

 

Run windows update troubleshooter on the PC. Click here to know how.

 

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, proceed to the next step.

 

Please try restarting the print spooler

 

1. Turn off the printer using the power button.
2. Search Windows for run, and click the Run Windows application in the list of results.
3. Type services.msc in the Run window, and then press Enter on the keyboard.
The Services menu opens.
4. Right-click Print Spooler and select Stop.
5. After the service has been stopped, close the service window and use Windows Explorer to browse to C:\Windows\System32\Spool\PRINTERS.
6. Delete all files inside the PRINTERS folder.
7. Restart your computer.
8. Turn on your printer. Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Kumar0307
HP Support Agent
HP Support Agent
20,547 20,549 1,498 1,747
Message 2 of 4
Flag Post
HP Recommended

Hi @DoxieLynn

Welcome to the HP Support Community. I understand you are not able to print and update windows. I'd be happy to assist you.

 

What model printer are you using?

 

Run windows update troubleshooter on the PC. Click here to know how.

 

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, proceed to the next step.

 

Please try restarting the print spooler

 

1. Turn off the printer using the power button.
2. Search Windows for run, and click the Run Windows application in the list of results.
3. Type services.msc in the Run window, and then press Enter on the keyboard.
The Services menu opens.
4. Right-click Print Spooler and select Stop.
5. After the service has been stopped, close the service window and use Windows Explorer to browse to C:\Windows\System32\Spool\PRINTERS.
6. Delete all files inside the PRINTERS folder.
7. Restart your computer.
8. Turn on your printer. Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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DoxieLynn
Author
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Kumar:

 

ended up using my Geek Squad for solution, however, their fix included many of your steps, too.

 

Kudos.

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Kumar0307
HP Support Agent
HP Support Agent
20,547 20,549 1,498 1,747
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@DoxieLynn

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

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