Printer Error Despite Nearly Full Original Ink Cartridge

[AmardeepBajpai]

My concern is that the cartridges originally supplied with my printer are now unusable simply because I did not continue the Instant Ink subscription. I purchased the printer with those cartridges and expected to be able to use them independently of an optional subscription. I was never clearly informed that enrolling in the trial would make those original cartridges dependent on continuing the subscription.

I have also not used the additional subscription cartridges and have offered to return them. I am not asking to continue the subscription, I simply want to use the cartridges that came with my printer.

If HP’s position is that the original cartridges are permanently tied to Instant Ink after enrollment, I would like this matter reviewed by a supervisor, including whether this limitation was clearly disclosed when I purchased/enrolled.

I was told at 11:03 AM that I was being transferred to a supervisor. I stayed connected for nearly 40 minutes and repeatedly followed up, but no supervisor ever joined before the chat was ended.

Please escalate this to a supervisor and provide a proper resolution to my concern.

[AmardeepBajpai]

Case Number Edited Totally unprofessional and kind of misleading offer of free ink subcription. remaining details already provided.

[Dragon-Fur]

@AmardeepBajpai 

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--  Original Content --

Welcome to the HP Community --

I am sorry you have not received the answer that you want.

I do not have an answer that you will find satisfactory.

-- Setup Cartridges -- FYI Only --

If there is a glimmer of good news, it might be that the original Setup cartridges that come with a new printer are smaller than regular cartridges.  They are meant to be used to initialize the printer's ink system and support printing until the owner (you) purchase or obtain replacement cartridges.

-- What about the Instant Ink contract? --

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Skip all the watching and reading --

Scroll down in this message to section Contact Instant Ink Support

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Sections 

-- Terms of Service / Instant Ink Contract (includes contact number)

⇶ Where is my ink?  "How it works"

and

-- What is?

-- Cancel Instant Ink

⇶ Contact Instant Ink Support

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-- Terms of Service / Contract --

Examples of the Instant Ink Terms of Service Contract for various regions

NOTE: Terms of Service Document includes phone contact information

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 Instant Ink Terms of Service - Australia

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--  "Where is my Ink?"  --

-- How it is supposed to work --

Category Where is my ink or toner?

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What is Instant Ink?

HP Instant Ink is a Print-by-Page subscription service for which you are charged a monthly fee for a set number of printed pages.  (Each side of the paper is counted as a separate Page.)

While there is no additional charge for the ink, the subscription is not free and does charge each month.

IMPORTANT -- Ink is supplied only with an active subscription -

After the service is terminated by you or HP, all subscription ink cartridges stop working and must (should) be returned to HP.

Selecting the right number of pages for your plan is important.

Review >>>  How Instant Ink works

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What is "Free Ink"?

There is no extra cost for ink.

Ink is provided as part of your subscription - use a drop or use a cup full, ink is included at no extra cost.

Important

• All ink activated by the plan and all ink sent to you works as along as the trail / subscription service is active.

and

• After the initial Ink Kit is mailed out, ink is sent (only) when the printer notifies the service that ink is depleted and a shipment is needed.

and

• Subscription / Instant Ink cartridges remain the property of HP and should be returned to HP at close (termination) of the service contract.

======================

-- Cancel Instant Ink --

It is important that you understand the Instant Ink cancellation / termination process and your responsibilities.

 >>> Open and read >>>  Cancel your account

Review >>> HP Instant Ink - Cancel Your HP Instant Ink Service

Section Cancel your account

Watch - Video – Cancel HP Instant Ink

 How to unsubscribe or cancel HP Instant Ink subscription

-- Reminder -- 

• After cancellation, the Instant Ink cartridges will not work.
• Purchase and install HP ink cartridges for use in your printer.

 “HP Smart / HP Connected” Account - Printers, HP Instant Ink, HP+

Management / Options

HP Smart / HP Connected

Note:  Website might take 1-10 seconds to open

Click Flag to switch to your region

Open (left column) HP Instant Ink

Scroll all the way down --

Select "Cancel my HP Instant Ink Subscription"

• Follow the prompts as explained.
• Acknowledge and accept the cancellation requirements.
• Complete the cancellation steps.

What if?

  HP Instant Ink - Stopping a cancellation

Recycle HP Instant Ink Cartridges / Subscription Cartridges

 HP Instant Ink - Recycle HP Instant Ink Cartridges

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-- Contact Instant Ink Support --

Can't stand it?

Want to skip all the watching and reading --

Need or want to complain, explain, or ask for help?

It might be faster for you to contact Instant Ink Support directly.

Depending on the region, the website posts limited Saturday hours in addition to Mon-Fri hours.

-- Dragon Suggests --

1)  Contact Instant Ink Support -

Open

⇶  HP Instant Ink Support - Website

Click the Flag near the bottom of the page to update the region / country.

⇶  Scroll up / down to "Additional Support"

      Check phone and days / hours of operation.

OR

2)  Wait here for a Community Agent to find your request and answer your Instant Ink and Plan related questions.   NOTE >> Instant Ink Support and HP agents can access private information.

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

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[AmardeepBajpai]

Hi Thank you for usefull detailed information. Are you belong to HP ?

Whatever they offered with the name of free trial is totally misleading.  There is nothing free.

[Dragon-Fur]

@AmardeepBajpai 

You are welcome.

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Answered / Helpful to resolve , Click my Post "Accept as Solution"