Printer and computer not working [edit]

[Friedy]

Had a problem with my HP printer and the live agent did not fix my printer and he screwed up my computer will not power up!  He attempted to transfer me to a Spectre expert and stayed on the phone for over a hour and did not talk to anybody!  NO computer and NO printer now!   [edit]

[Dragon-Fur]

@Friedy 

Welcome to the HP English Community --

There is a high probability that in spite of what it sounded like at the time, you were never talking to HP Support.

HP Support accepts online submission requests for in-Warranty hardware repair.

What else? 

HP Support never free posts phone numbers on the Internet.

There is no valid reason for an "agent" to try and gain access to your computer for the purpose of suggesting ways to resolve a printer issue. 

Gaining access to your computer is a sneaky trick used by scammers.

It is unfortunate that someone "screwed up" your computer and left you hanging.

Report the incident to your local authorities.

Our Moderator group is aware of your comments -

Should there be a response, look for a message here before the agent uses other means to contact you.

NO - HP will not suddenly call you on the phone, will not text you, and will not suddenly want to "chat".

READ – Be Informed – Be Aware

 HP Fraud Alert: Protecting Yourself from Scams | HP® Official Site

 HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

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HP Support – Hardware / Technical Support for Devices in Warranty

Registered Devices in Warranty:

Contact HP Support

Start here:

 HP Support virtual repair center

Printers

 Contact HP Support – Printer Support

HP Support  HP World-Wide Support

In-Warranty Products – Case submission for Warranty Repair

Select your region and follow the prompts

HP Support - Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

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Reminders – READ

Online Case Submission to HP Support is available to those whose devices registered and are still in Warranty.

Some (Most) regions display phone / chat contact information only after the case is submitted online.

Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.

HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.

If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.

Important

Never post private information in the HP Community!

Thieves are waiting - do not just hand out your privacy to their keeping.

HP Support does not free-post phone numbers for HP Support on the Internet.

Your computer is not full of bugs and you do not need to pay a fee for driver support.

Pay attention to where you are going.

Do not wander around on the Internet looking for help –

When looking for help, start only at legitimate web sites for your product

For example,

HP products, start here in the HP Community or at the HP Website

Microsoft / Windows - start at Microsoft Web Site 

Do not be a victim.

Stay vigilant.

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