Printer is always paused from my Macbook

[fundoorohit]

Printer is always paused from my Macbook, not able to print . though i am able to connect to printer and able to scan as well .only printing is not working. 

MacOS Sonoma 14.1 OS 

[Nal_NR]

Hi @fundoorohit,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand that you are having issues with your printer.

To be able to answer you effectively, we need some information.

What is the version of Mac OS you are using?

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

[fundoorohit]

Thanks Elohi_NR for responding. 

My Mac OS version is  14.1 (23B2073) 

Printer details : 

Product Name	HP Smart Tank 660-670 series
Product Number	28C15A
Product Serial Number	CN233373B6
Service ID	16080

Also, look at the below command output 

 % lpstat -p

printer HP_Smart_Tank_660_670_series disabled since Sun Aug 25 19:48:30 2024 -

reason unknown

[Nal_NR]

Hi @fundoorohit,

Thanks for sharing the details. 

It sounds like your MacBook is having trouble connecting to your HP Smart Tank 660/670 series printer, resulting in the printer being paused or disabled. Here are some steps to troubleshoot and resolve this issue:

1. Restart the Printer and MacBook:

• Turn off the printer, wait for about 10 seconds, and then turn it back on.
• Restart your MacBook to clear any temporary issues or conflicts.

2. Check Printer Connection:

• Make sure the printer is properly connected to your network if using Wi-Fi or to your MacBook if using a USB cable.
• If using Wi-Fi, ensure that both the printer and the MacBook are on the same network.

3. Clear the Printer Queue:

• Go to System Settings > Printers & Scanners.
• Select your HP printer from the list.
• Click "Open Print Queue" and delete or cancel any pending print jobs that might be causing the printer to pause.

4. Reset the Printing System:

• Open System Settings > Printers & Scanners.
• Right-click (or Control-click) in the printers list and choose "Reset printing system."
• Confirm by clicking "Reset." This will remove all printers from your list and reset the printing system.
• Re-add the printer by clicking the "+" button, then select your printer from the list and follow the prompts to add it back.

5. Update or Reinstall Printer Drivers:

• Go to the HP support website and download the latest printer drivers for macOS 14.1.
• Install the driver and restart your MacBook.
• Check if the printer is still paused or disabled.

Please find the remaining steps in the next post.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @fundoorohit,

Please find the remaining steps below. 

6. Use HP Easy Start:

• Download and run HP Easy Start from the HP website.
• Follow the instructions to reinstall the printer and ensure it is properly configured.

7. Check for macOS Updates:

• Go to System Settings > General > Software Update and ensure your MacBook is running the latest version of macOS 14.1.
• Sometimes, printer compatibility issues are resolved with macOS updates.

8. Check Printer Status and Resume Printing:

• Open the Terminal (Applications > Utilities > Terminal).
• Type the following command to check the printer's status:

9. Ensure Printer is Set as Default:

• Go to System Settings > Printers & Scanners.
• Right-click on your printer and select "Set as Default Printer."

10. Check Energy Saver Settings:

• Make sure your printer is not going into a sleep mode which causes the connection to be lost.
• Check the printer's control panel for settings related to power or energy saving and adjust them if necessary.

Try these steps, and let me know if you need further assistance!

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.