Printer not working

[Jan2110]

The fact that HP does not have a Complaint Department speaks volumes about their customer service.  I spent over 2 hours on the phone trying to get a live person to help me with a printer problem with no success.  Their virtual help was useless.  I was given over 4 pages of instructions to try and solve the problem -- none of which worked.  This is about the absolute worse customer service I have experienced.  

[Garp_senchau]

@Jan2110, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Thank you for taking the time to share your experience, and I'm truly sorry to hear about the frustration you've gone through. That’s certainly not the kind of support experience we want any of our customers to have.

I’d like to help make things right. If you're still facing issues with your HP OfficeJet Pro 8035e All-in-One Printer, could you please let me know the specific problem you’re encountering?

Whether it’s a connectivity issue, print quality, error messages, or something else—I'll do my best to assist you directly.

Looking forward to your reply so we can get this resolved for you.

Take care and have a good day. 

Regards,