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HP Recommended
HP ENVY 4501 e-All-in-One Printer
Microsoft Windows 10 (64-bit)

HP Envy Desktop and Envy printer are cable connected and have been working fine for years. Suddenly, printing from the computer is fine, but when I try to scan to the computer, I get the error message on the printer: 'No computer found' Also' make sure printer software is installed and Scan to Computer is enabled'. I have checked the computer printer panel and I don't see a 'Scan to Computer' I see Start Scan at the computer, but that doesn't work either. The computer is on my 5G network and the printer is on 2.5G. Since they are cable connected and have been working for years , I didn't think the different networks would be causing this problem. Need help. Thanks.

3 REPLIES 3
HP Recommended

Hi @Timo_1,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

I understand that you are facing an issue where you are able to print but are unable to scan from your computer running on Windows 10. 

Not to worry, I will be glad to help. 

Kudos to you for trying to troubleshoot the issue on your own. 

Are you able to make a copy on the printer? Copier and scanner use the same mechanism.

 

Recommend you run HP Print and Scan Doctor to automatically resolve the issue you are facing. Click here

If it fails to fix the issue. Please uninstall the printer software from your computer by following the procedure mentioned below and install it back. 

 

Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)

Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)

Go to devices and printers, select any printer listed there and you will get some options on the top. 

Click on print server properties. 

You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.

Delete all the instances of your printer listed in devices and printers.

Restart the PC.

Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 

Type %temp% in the run box and click Ok or hit the Enter button.

It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files, ignore them).

If possible, delete the printer from the registries using Regedit or using any other 3rd party application.

Restart the PC again. 

Download the latest full feature driver from www.hp.com/drivers and install it on the computer.

Connect the printer to your computer only when the setup prompts for the printer. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
HP Recommended

Hi @Timo_1,

 

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Elohi_NR
I am an HP Employee
HP Recommended

Hi @Timo_1,

 

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

Elohi_NR
I am an HP Employee
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