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The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
HTLC
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Message 1 of 2
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Printer purchased 5 months ago.

HP Recommended
HP OfficeJet Pro 8035
Microsoft Windows 10 (32-bit)

We purchased this printer 5 months ago the scanner will not save edited scans, we tried to have a technician remotely access our computer and printer and he could not fix the problem. He suggested that we needed a more expensive printer to fit our needs and we ordered a new one through him. He said that he would connect us with the sales department so they could start the process of returning the old printer. We have a 2 year warranty but were told that they would not refund the price of the printer because it was past 30 days. What is a 2 year warranty for? I want to cancel the order for the new printer but the salesman hung up on me and the 1 800 number is busy constantly. How can we quickly cancel the order for the new printer since we have been treated so badly by this company? 

1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
7,672 7,665 330 397
Message 2 of 2
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HP Recommended

Hi@HTLC, Welcome to the HP Support Community!

 

 

We'd love you have you join us as an HP new computer owner.  Smiling.

 

New Product? Need Help? HP Online Store – USA – Customer Service

 

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