ProBook 440 - touch pad works in BIOS but not in windows? No issues with drivers?

[Boyan]

Hi everyone,

ProBook 440 - touch pad works in BIOS but not in windows? No issues with drivers, double tap turns it OFF as expected and amber LED illuminates. Turning it back ON also produces the proper windows sound. Gestures and buttons WORK but single finger just doesn't move the cursor.

Windows 10 Enterprise. User to work just fine under Windows 7

Any ideas?
Thanks

[iomare]

Hi,

What Probook 440 do you have, as there are many editions.

When you say the driver is OK. Have you installed the latest drivers available for the device? Have you updated from HP support assistant (drivers and firmware)?

You could also try uninstalling the touchpad from Device Manager and rebooting to let Windows reinstall the basic driver and see if works.

Let me know,

David

[Boyan · Accepted solution]

A follow up to my own post, it turned out that the image had an Elite Book driver and aparently it is very different from the one used in the Pro Book series, had to be installed by hand and then the proper driver had to be loaded. In summary this was a user error by ruling out quickly that is isn't a "driver issue" when it was just that.