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‎09-07-2026 02:05 PM - last edited on ‎09-08-2026 02:31 PM by Moderator

HP Recommended

Hello,
I'm having trouble entering the System Configuration ID in the BIOS.
When I turn on the computer, I get the message System board (00A) - Product Configuration ID. Windows 11 won't load. I have to press Enter every time.

My laptop:

Model: HP ProBook 6550b
Model Name: WD701EA
Serial Number:

>Do not include the product serial number, any case numbers, or any private information like Email or Phone Number<.


SKU Number: VZ245AV (I don't know the region code. I bought the laptop in the Netherlands)
PCID: 049D110000242B10000020100

Bios: 68CDE

 

How can I solve this problem?

Regards,
Mariusz Stolarz

Category:
Reply
1 REPLY 1

‎09-09-2026 06:40 AM

HP Recommended

Hi @Pascal45 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

In this regards please consider reaching out to our HP service center for further assistance.
 

Click on the link below and fill in the required details to find the closest service center and their availability.

 

Service Center Locator: https://support.hp.com/us-en/service-center

 

Please call before visiting a service center.

 

Thanks!

Hawks_Eye

I'm an HP Employee.


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