• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more

‎04-30-2026 03:30 PM

HP Recommended

I have a Zbook Create G7, I upgraded to Win 11. After a few days the keyboard started having problems. B, N, Esc, Capslock, they don't work anymore.
I contact hp, they tell me to replace it. I bought 1 but didn't dare open the workstation due to urgent work. I thought about buying an external keyboard, the 150 usb. Everything was fine for 2 days, then it started detecting a driver error. I contacted HP again and they said it wasn't compatible, so I bought a 350 Bluetooth, connected but it didn't work, HP told me as above. I bought the 320k, same driver error but also driver manager error. HP sends me bios, drivers, nothing to do!
I'm reinstalling win q11, hoping something corrupt will fix itself. Nothing! Hp tells me to do full restore with native win sending me.
I don't dare do it because the work at CAD, urgent, gives me no respite. I would then have to reinstall all the software.
I'm wondering if there's anyone among you who knows in depth what the driver management files that are reported to be corrupted might be.
Thank you in advance.

Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.