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- Problem with Endpoint Security Controller reported on Boot S...

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04-25-2020 03:34 PM
Hello,
the notebook reports at each boot "There is a problem with the Endpoint Security Controller on this device. Please ask HP for maintenance" (translated from German).
If I hit enter or after altering some Bios settings simply waiting 15 seconds the message goes away and the laptop boots.
Bios has been reset to factory defaults and is up to date, the HP Client Security Manager and Sure... stuff has been installed during the first phone session with an HP supporter and was running without issues, even Windows 10 has been reinstalled from a clean 1909 medium.
Is there anything else I can do besides again calling HP support who left me yesterday after telling me to try reinstalling the OS before any other actions?
Best greetings from Germany
Olaf
Solved! Go to Solution.
Accepted Solutions
05-07-2020 05:33 PM
Well, final solution was replacement of the mainboard.
(The HP technician onsite tried also various things before finally replacing the hardware, but did not succeed either.)
Best greetings from Germany
Olaf
04-25-2020 06:03 PM
That is something to do with HP Sure Run. Please try to re-install HP Client Security Manager from the following link
https://www8.hp.com/us/en/ads/clientmanagement/download.html
Regards.
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04-28-2020 10:23 AM
HEllo
Endpoint Security Controller is hardware manage by BIOS.
USing HP Client Security manager + HP Sure Run and HP Sure Recover is optional. haing it or not in the OS will not cause the error during boot.
one more thing you can try to do, before to ask for a motherborad replacement , is to enter in BIOS setup , F10 at power-on, go in Security Menu and check inside the menu Secure Platform Management (SPM) if
SPM Current state: provisioned or unprovisioned
HP Sure Run: active or inactive
HP Sure Admin, enabled or disabled
if you are not using such tecnology you should pinf: unprovisioned , then inactive and disabled
if you still have Endpoint Security Controller error , for me it's an hardware failure but you have to call HP post-sales support again.
Auf Wiedersehen
04-29-2020 10:24 AM
Fully managed by myself (although I only prepare it for another person, so this makes me the "IT department").
Provisioned with Client Security and Sure Run, nothing more than the obvious warnings like no fingerprints read, no face recorded etc. in the status of those programs.
It's really only this strange startup screen.
Best greetings from Germany
Olaf
04-29-2020 10:32 AM
Olaf_E
it's up to you , if you want ot ry, if not already done:
Unprovision SPM , HP Sure Run will automatically disable.
Apply factory default.
Eventually reflash the BIOS to latest version.
if even after this action you still have an issue , for me is an hardware problem.
bye