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HP Recommended

Hi all,

 

Firstly I have posted before on this but couldn’t get an answer and am getting desperate.  I am not tech minded so please bear with me. I have two HP laptops I use (I have two jobs and both provide one). These are an Elite book G8 830 and a Pro book 440 G7. I also have two HP e243 docking monitors and a G2 USB C/A universal docking station. Essentially the problem is that I cannot get the dock to find the monitors using display link cables. I have tried all video input settings and nothing works, it just says all display inputs are inactive and the monitors go to sleep.

 

I have downloaded the latest firmware for the dock and this did nothing. I have also tried using the dock with an hdmi cable to one monitor in turn  and it worked straight away on both. I bought new dp cables in case the original ones I have were faulty but this still didn't work. 

 

The dock is powering my laptop fine and works with one monitor on hdmi fine too. But when I try display link cables the dock just won’t work with the monitors at all. I am all out of ideas so any help would be hugely appreciated!

1 REPLY 1
HP Recommended

Hello 

 

did you install USB-C Universal Dock G2 driver ?

 

thery are here: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-usb-c-a-universal-dock-g2/27767208/swI...

 

bye

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