Problem with low screen resolution

[Sandra_Mov]

Hello, we bought for the company hardware HP ProBook 450 G9 Core i5-1235U | 15.6"-FHD | 8GB | 512GB | W10P. The specification shows that it is possible to set the resolution at
1920 x 1080 (Full HD) pixels and the system has the possibility of setting much lower and unfortunately, despite the installation of all possible drivers and technical support from the IT side, we are not able to change it. Do you know how to solve it? Thank you for your help.

[banhien]

@Sandra_Mov 

From specs, they only has one option which is HD (1366 x 768) :

   https://www.hp.com/au-en/shop/hp-probook-450-15-6-inch-g9-notebook-pc-6g917pa.html

HP also has another FHD (1920 x 1080) series:

   https://www.hp.com/emea_africa-en/products/laptops/product-details/product-specifications/2101279337

In your case, you can't change its resolution, can you change (swap) to other series ?

Regards.

[Sandra_Mov]

Hey, it turned out that the boss wanted to save a little and bought a computer with such a weak matrix. I will try to apply for a refund and buy this higher series of :). Thank you for the hint :).