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‎06-10-2022 07:54 AM

HP Recommended
Product: HP EliteBook 850 G5 Notebook PC
Operating System: Microsoft Windows 11

Hi, I have a HP Elitebook 850 G5 which I want to connect via a HDMI port (1.4) and and a High speed HDMI cable with a Samsung LU28R554QRXZG external monitor. Unfortunately I have only 30HZ and can not use 60HZ or higher. The quality of the view is not as good as it should be (3840x2160). Is the problem because I have a HDMI 1.4 port? If yes. Could I use the Thunderbold USB-3 port and connect with a HDMI cable the monitor to get 60HZ? Thanks for your help.

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1 REPLY 1

‎06-10-2022 09:03 AM - edited ‎06-10-2022 09:22 AM

HP Recommended

hello,

 

your hp elitebook 850 g5 supports HDMI 1.4b

 

See HP Technical data:

https://support.hp.com/us-en/document/c05903028#AbT7

 

See HDMI Specification:

https://www.hdmi.org/spec/hdmi1_4b

 

Solution: You will need to use a HDMI 1.4b (or higher) cable

 

Good luck

 

best regards

 

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