cancel
Showing results for 
Search instead for 
Did you mean: 
LAAndresen
New member
2 0 0 0
Message 1 of 2
305
Flag Post

Problems with Windows 7 and TPM

HP Recommended
HP Elitebook 820 G3
Microsoft Windows 7 (64-bit)

The motherboard was switched in one of the laptops here at work and the TPM chip was set to 2.0 7.63,

as the laptop is running Windows 7 64bit, we are having problems enabling bitlocker on a drive and we are suspecting the TPM 2.0 to be the issue.

 

Is it possible to downgrade the TPM from 2.0 7.63 to 1.2 ?

 

in the softpaq SP81900 the latest is: TPM20_7.62.3126.0_to_TPM12_6.43.243.0.BIN

which is not what i need.

1 REPLY 1
soccer_dan
Level 8
Level 8
1,195 1,195 74 153
Message 2 of 2
Flag Post
HP Recommended

YOu can use TPM 2.0 with Bitlocker as long as you format the drive as GPT instead of MBR, and add the Microsoft hotfixes required by Microsoft to your image

 

https://support.microsoft.com/en-us/help/2920188/update-to-add-support-for-tpm-2-0-in-windows-7-and-...

 

In any case, yes, the G3 laptops support changing the TPM to 1.2 with the TPM softpaq

 

https://support.hp.com/gb-en/document/c05381064

 

I work for HP. However, all opinions and comments are my own.
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation